Who are Arc Primary Care?
Arc Primary Care is the umbrella organisation of the Primary Care Network in Chesterfield and Dronfield. The organisation was originally formed in 2009 as Chesterfield Health Provider Ltd which was established with the sole aim of providing some services within the community but it expanded to host the GP collaboration in 2017. Arc Primary Care is an alliance of GP practices.
Our members consist of 10 GP practices which cover a population of over 102,000 patients. At Arc Primary Care we are committed to ensuring the sustainability of General Practice (and the time honoured valued of list-based general practice model) and realising the benefits of working together.
Arc Primary Care still trades under the name of Chesterfield Health Provider Ltd and is a Company Limited by shares, with its member practices being equal shareholders. The company is managed by a board with 11 directors.
Arc Primary Care Mission Statement:
Committed to high-quality collaborative person-centred care.
Delivered with integrity and transparency,improving health and well-being for all.
Arc Primary Care Core Values:
Guided by our mission, we are proud to uphold four core values that shape everything we do within our Primary Care Network (PCN):
- Compassionate – Treats individuals with fairness, dignity and respect. Demonstrates active listening with a high level of awareness and understanding of individual needs. Promotes equality and diversity upholding the rights of patients, staff and volunteers, challenging and preventing discrimination. Embraces individual differences and recognises that every interaction is a real moment in a person’s life.
- Adaptable – Takes on tasks willingly, applying a positive attitude with resilience to change. Actively seeks feedback from others with a view to reflect and improve practice. Ability to practically implement new ideas to solve problems and improve service. Contributes and actively listens to ideas and solutions in group discussions.
- Resilient – Develops and demonstrates the ability to cope with and recover from set backs or challenges. Demonstrates integrity by listening to others and taking ownership of our actions. Actively seeks solutions to problems rather than just problem stating. Regulates emotions and expresses feelings in appropriate ways.
- Empowering – Recognises and celebrates individual and team achievement. Encourages shared decision making and choice for all. Does all that we can to help individuals achieve their potential and influence things that matter to them. Creates opportunities for individuals to have a voice and influence change.
These values are embedded in our daily practice and reflect our commitment to delivering inclusive, responsive, and high-quality care.
What is a Primary Care Network?
As healthcare changes and patient needs change, GP Practices have been able to respond to this by working closer together. Typically, this has been done in loose networks or more formal arrangements with increasingly binding agreements between practices. In some parts of the country ‘Super Partnerships’ have been created holding a single contract. Chesterfield’s practices decided to form a GP Collaboration which has now become their Primary Care Network.
All GP practices within the Network continue to exist independently and retain the personalised feel of their practice, but their membership allows them to operate collaboratively with other practices in their locality. This approach provides opportunities for economies of scale along with access to funding not available to individual practices. Practices, therefore, have more opportunities to access resources and to improve and continue to deliver high-quality care to their patient communities.
You can find out more about PCNs here.
What does Arc Primary Care do?
We aim to find innovative and sustainable solutions to the changing needs of the practices. You can find information about the services we offer by clicking on ‘Our services’ tab.
The day to day running of the company is through a management team, based at Dunston Innovation Centre. Click here to find out more information about our teams.
PCN Organisational Chart
To better understand how our Primary Care Network (PCN) operates and how our teams are structured, we invite you to view our organisational chart here. This visual guide provides a clear overview of the roles, responsibilities, and collaborative relationships that support the delivery of high-quality, patient-centred care across our network and offers valuable insight into how we work together to meet the health needs of our community.
Equity and Diversity in Arc Primary Care:
We are deeply committed to equity and diversity, and we actively uphold these values in everything we do.
- Ensuring any barriers to patients accessing care are identified and removed so that the member practice patients can access services.
- Offering person centre care.
- Encouraging and nurturing diversity in our workforce, so that we fully reflect the community we serve.
- Providing education and development of staff.
- We operate a Zero Tolerance policy.
